Support Package Terms

Support Package Plan Terms

1.0 ecopow Support packages include 1, 2, 4 and 8 hour plans. The plans provide support and development time for 1, 2, 4, or 8 hours each month

2.0 The monthly hour(s) cannot be transferred or rolled over to the next or any future period

3.0 Each plan is subject to a 12 month initial contract, rolling monthly thereafter the client is responsible for paying the full amount of the contract term if they choose to cancel during the initial contracted period

3.1 Client may cancel in writing after the initial contracted period by giving written notice

4.0 The client may not downgrade but may upgrade their plan at any time, a new 12 month schedule of payments will be setup and taken by direct debit at the increased rate

5.0 ecopow reserves the right to cancel the contract at any time during the contracted period, in this instance the contract is severed and the client will not need to pay any further amounts

6.0 ecopow will aim to respond to a query within 4 hours but this is not guaranteed

7.0 ecopow accepts no liability for any loss of any kind as a result of not being able to respond to and solve a support request

8.0 Support will be provided for websites ecopow have developed and for basic IT needs including Google Workspace (G Suite) and some hardware and software – please contact ecopow for a full list

9.0 Support is provided as a reactive service we will work on request unless otherwise agreed